Refund policy

Return & Refund Policy


Effective Date: January 2024


Thank you for shopping with Dr Matt C. We appreciate your trust in us and are committed to providing you with a satisfying shopping experience. Please read our return and refund policy carefully.


Returns


  1. 30-Day Return Policy: We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.

  1. Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please retain your order confirmation email or packing slip.

  1. Return Process: To initiate a return, please contact our customer service team at drmattcucolo@gmail.com with your order number and details about the product you wish to return. We will guide you through the return process.

  1. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.

Refunds


  1. Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  1. Approved Refunds: If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.

  1. Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

Exchanges


We do not currently offer exchanges. If you need a different item, please follow the return process and place a new order for the desired product.


Damaged or Defective Items


If you receive a damaged or defective item, please contact us immediately for assistance. We will work to resolve the issue promptly.


Contact Information


For any questions regarding our return and refund policy, please contact us at [your customer service email or phone number].


Thank you for choosing Dr Matt C!


Dr Matt C


15225 Wildflower Circle, Naples Florida 34119, United States


drmattcucolo@gmail.com